Privacy Policy

Grande Vegas Casino respects the privacy of its players. This Privacy Policy explains what information may be collected when you use the website or services, why it is used, how it may be protected and how you can exercise your privacy choices. It is written for players in Australia and applies to information connected with your account, website activity and communications with the casino.

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Information we may collect

When you create or use a Grande Vegas Casino account, information is collected to provide the services, maintain a safe gaming environment and meet applicable obligations. The information handled will depend on how you use the website, the features you access and the documents or assistance you provide.

In this article

Information we may collect How information is used and shared Cookies and electronic communications Your privacy rights, retention and contact

Account and contact information

This may include your name, date of birth, contact details, username, account preferences and information needed to manage your player account. We may also keep records of requests, complaints, conversations with support staff and other information you choose to provide. This helps us identify your account, respond to questions, provide account services and communicate important information about the website.

Identity and verification information

To confirm identity, age, location or eligibility, we may request verification information and supporting documents. These can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out to prevent fraud, impersonation, money laundering and other prohibited activity. Verification information is handled for security, compliance and player protection purposes.

Payment and transaction information

We may collect records relating to deposits, withdrawals, wagers, wins, account balances, payment methods and other transactions. Payment providers may process payment details on their own systems. We may receive enough information to confirm and record a transaction without necessarily receiving the complete details of your payment instrument. Transaction records help operate the account, investigate disputes, identify unusual activity and satisfy record-keeping requirements.

Technical, device and usage information

When you visit the website, technical information may be recorded, such as your IP address, browser type, operating system, device details, language settings, approximate location, pages viewed, referring website, session times and interactions with website features. We may also collect information about errors, performance and security events. This information helps maintain the website, understand how it is used, detect suspicious activity and improve reliability.

Some information is supplied directly by you, some is created through your activity and some may be received from service providers that help with identity checks, payments, fraud prevention, customer support, analytics or website operations. We aim to collect information that is reasonably relevant to the purposes described in this policy.

How information is used and shared

Personal information is used to run and support the casino website and its services. The purposes may include creating and maintaining your account, processing transactions, providing customer support, confirming your identity, protecting account security, preventing fraud and meeting responsible gambling and other player-safety objectives.

To register, authenticate and administer your account.
To process deposits, withdrawals and other account transactions.
To carry out identity, age, security, verification and anti-fraud checks.
To investigate unusual activity, account misuse, technical incidents or disputes.
To provide support, respond to enquiries and communicate service notices.
To understand website performance and improve features, usability and security.
To send marketing communications where permitted and where you have made the relevant choice.
To meet legal, regulatory, court, taxation, accounting and record-keeping obligations that apply to the services.

Information may be shared with carefully selected service providers where they need it to perform services for the casino. Examples include payment processors, identity and verification providers, fraud and security specialists, technology and hosting providers, customer support platforms, analytics providers and professional advisers. These providers should receive only information relevant to their role and are expected to handle it securely and lawfully.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to establish, exercise or defend legal rights. We do not treat personal information as public information simply because it has been supplied through the website.

Some service providers may process information in countries outside Australia. Where this occurs, appropriate arrangements may be used to help protect the information and support the purposes described in this policy. The exact providers and locations may change as the website and its services develop.

Security of information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access is generally limited to people and providers who need information for an authorised purpose. No online service can guarantee complete security, so players should use strong account credentials, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Cookies and electronic communications

Grande Vegas Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, measure performance, support security and understand how visitors use the website. Some cookies are necessary for core functions, while others may support analytics, preferences or relevant communications.

Cookies are small files or records stored on your device by a website. They may help recognise a returning browser, keep you signed in during a session, remember selected preferences or identify technical problems. Similar technologies may include pixels, tags and local storage. The information collected through these tools may be combined with account or usage information where this is needed for the purposes described in this policy.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be remembered. Browser controls differ between devices and browsers, so you should review the settings available on the device you use to access the website.

Marketing choices

Where marketing communications are sent, they may include information about services, features, updates or other relevant website content. You can withdraw your consent to marketing at any time by using an unsubscribe option in a marketing message, changing the available communication preference in your account, or contacting privacy support. Service messages needed to operate or protect your account may still be sent after marketing is turned off.

Your privacy rights, retention and contact

Depending on the circumstances and applicable privacy requirements, you may have rights to ask what personal information is held about you, request access to that information, ask for incorrect or incomplete information to be corrected, request deletion of information, and withdraw consent to marketing. You may also ask questions about how your information is used or raise a concern about privacy handling.

To exercise these rights, contact support@grandevegascasino.wtf. Please describe your request clearly and provide enough information for your account or identity to be located safely. We may need to verify your identity before providing information, making a correction or taking action. This protects players from requests made by someone who is not authorised to access the account.

Requests are considered in line with applicable requirements, the nature of the information and the practical steps needed to protect the account and other people. In some situations, access, deletion or another request may be limited or refused where information is needed for security, fraud prevention, legal claims, dispute handling, responsible gambling safeguards or other lawful purposes. If information is deleted or restricted, some services or account functions may no longer be available.

Keeping information

Personal information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. If you close your account, some account, identity, payment, transaction, security and support records must still be kept for a period required by law. These records may be retained even after the account is closed and may not be available for immediate deletion. When information is no longer needed, it may be securely deleted, anonymised or disposed of in an appropriate way.

Updates to this policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The latest version published on the website will describe the current approach. Players should review this page from time to time, particularly before providing new information or using a new account feature. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable requirements.

If you have a privacy question, want to exercise a data right or wish to withdraw consent to marketing, contact support@grandevegascasino.wtf. We will use the information provided with your request to assess it, communicate with you and take the appropriate next steps.